Arrived at the hotel about 2pm to find it dark, with no power and not allowing any guests to check in. Great! I call Choice and after being on hold for over 30 minutes I finally get to speak to someone. For about 30 seconds....and then we get cut off! Not happy! I call back and spend another 35 minutes on hold, before being told 'sorry, there's nothing we can do!' Really!?!? All of your hotels and you can't find us a room anywhere!?? Oh but they are going to give me 2000 reward points which I can do ...oh yeh, absolutely nothing with! And what did he ask me while he was creating a membership for me??What's your address while you're here?? I DON'T HAVE ONE!!! That's the problem!!
So on the advice of my lovely new friend I call Expedia who we booked through. I am on hold for over 40 minutes before I get through to a lovely man who put me on hold while he called the hotel (I tried to tell him they have no phone!). He comes back and says he couldn't get through (I told him that!) and after another 20 minutes on and off hold, I get put through to someone else. This lovely lady checks all my details, asks why I'm cancelling (ummm, I'M not), then puts me on hold so she can call the hotel, you know the one with no phone! So 15 minutes later she comes back to tell me she can't get through (well duh!!) and they will try & find me another one but there's not much available so I will have to pay any price increase. How is that fair?? By this stage I had been on the phone to them for over an hour and a half. We had been driving & searching while I was on hold trying to find something else but everything was booked. Finally got a very expensive room at a dodgy hotel with nothing but 2 double beds (Ian's currently sleeping on the floor!). With no oven or microwave for our food we go looking for dinner only to find almost everything closed. I'm sure there are bugs in the bed, I keep getting bitten by something. Oh well, something else to add to our adventures!
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